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Refund & Return Policy

Mylamphub Return & Refund Policy

At Mylamphub, your satisfaction is our priority. This Return & Refund Policy outlines the clear conditions under which returns, refunds, and exchanges are accepted. By placing an order with us, you agree to the terms listed below.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

  • The item must be new, unused, unassembled, and in the exact same condition that you received it.
  • The item must be returned in its original packaging with all manuals, parts, and accessories included.

3. Non-Returnable Items

Certain types of items cannot be returned due to their nature. These include:

  • Customized, bespoke, or made-to-order products (once production has started).
  • Items that have been installed, modified, or used.
  • Clearance items or items marked as "Final Sale."
  • Gift cards and promotional items.

4. Return Shipping Costs & Restocking Fees

We do not charge any restocking fees for returns. However, the responsibility for return shipping costs depends on the reason for the return:

  • Defective, Damaged, or Incorrect Items (Our Error): If the product arrives damaged, defective, or if we sent you the wrong item, Mylamphub will cover the full cost of return shipping. We will provide a prepaid return shipping label or reimburse you for the shipping costs.
  • Customer Remorse (Change of Mind): If you are returning the item because you changed your mind, ordered the wrong size/color, or simply no longer want it, you (the customer) are responsible for the actual return shipping costs.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at support@mylamphub.com within 30 days of delivery. Please include your order number, the reason for the return, and supporting photos if the item is damaged or defective.
  2. Wait for return approval. Do not send items back to us without requesting a return first, as unauthorized returns will not be accepted.
  3. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
  4. Ship the item back to us using a trackable shipping method. We highly recommend purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

6. Order Cancellation

Orders can be fully canceled and refunded if you contact us before the item has shipped or before production has started (for custom items). Once an order has been handed over to the carrier or enters the shipping process, it can no longer be canceled, and you must follow the standard return process upon receiving the item.

7. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed immediately.
  • A credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or credit card company's processing times.
  • Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

8. Damaged or Defective Items (Warranty & Support)

If your order arrives damaged or defective, please report the issue to support@mylamphub.com within 48 hours of delivery. Include clear photographs of the damaged product, the interior packaging, and the exterior box. Based on the evaluation, we will offer a replacement part, a full replacement, or a refund at no additional cost to you. Select products may also include limited warranty coverage for manufacturing defects.

9. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us: