Shipping Policy
Shipping Policy
At MyLampHub, we are dedicated to providing a reliable, transparent, and worry-free shipping experience for every customer. All lighting products are carefully packaged and dispatched through trusted global logistics partners to ensure safe delivery worldwide.
Order Processing Time
- Orders are processed within 1–3 business days (Monday to Friday).
- Orders placed after 2:00 PM (GMT-8, Pacific Standard Time – Los Angeles) will be processed on the next business day.
- We do not process or ship orders on weekends or public holidays.
Shipping & Delivery Timeframes
After processing, orders are shipped from our distribution facility in Zhongshan, Guangdong, China using reputable carriers such as DHL, UPS, USPS, FedEx, and other international delivery services.
- Transit Time: 10–15 business days
- Total Delivery Time (Processing + Transit): 11–18 business days
Delivery times may vary depending on destination country, customs clearance procedures, and carrier schedules.
Countries & Shipping Estimates
| Country / Region | Processing Time | Transit Time | Estimated Total Delivery | Shipping Fee |
|---|---|---|---|---|
| United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, UAE, New Zealand | 1–3 business days | 10–15 business days | 11–18 business days | Free Shipping |
Shipping Fees
We are pleased to offer Free Shipping on all orders placed on MyLampHub. All duties, taxes, and customs fees are included at checkout — no hidden costs.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment directly on the carrier’s website.
- Please check your spam or junk folder if you do not see the email.
- If tracking information is unavailable, contact our support team for assistance.
Delivery Problems or Delays
If your order is significantly delayed or marked as “delivered” but not received, please contact us immediately so we can work with the carrier to resolve the issue.
Damaged or Defective Packages
If your order arrives damaged:
- Take clear photos of the product and outer packaging.
- Contact us within 7 days of delivery.
- Email the photos along with your order number to support@mylamphub.com.
Without photo documentation, we may be unable to issue refunds, replacements, or store credit.
Incorrect Shipping Address
Please verify your shipping information carefully before placing your order. MyLampHub is not responsible for failed deliveries caused by incorrect or incomplete address details.
If your order has not yet shipped, we may be able to update the address. Please contact us as soon as possible.
Contact Us
Business Name: MyLampHub
Address:
3rd Floor, Unit 5 & 5th Floor, Unit 1
Building C, No. 456 East Bank North Road
Cao’er, Guzhen Town, Zhongshan City
Guangdong Province, 528421, China
Email: support@mylamphub.com
Phone: +86 18022191588
Working Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT-8)
MyLampHub – Professional Lighting for Every Space
Dedicated to quality, transparency, and a seamless shopping experience.
