At Mylamphub, we are committed to providing reliable international shipping for our lighting products, with transparent delivery timelines and stable logistics partners. Please review the details below so you know exactly what to expect before placing your order.
1. Where Your Order Ships From
To offer you a wide selection of high-quality lighting products and custom designs at competitive prices, our orders ship directly from our international manufacturing and fulfillment facilities. Our main operations are based in Hangzhou, China, where our products are expertly crafted, securely packaged, and dispatched through our global logistics network.
2. General Shipping Information
- Order Cut-off Time: 2:00 PM PST (Los Angeles, California, United States). Orders placed after this time will be processed on the next business day.
- Business Days: We process and ship orders Monday through Friday. We do not process or ship orders on weekends or public holidays.
- Currency: All prices and shipping charges are displayed in USD.
3. Shipping Overview & Delivery Times
| Shipping Type | Applicable Products | Shipping Cost | Method | Processing Time | Transit Time |
|---|---|---|---|---|---|
| Standard Small Parcel | Small Products | Free Shipping | International Air Freight | 1–7 Business Days | 10–15 Business Days |
| Large Item Shipping | Large Lighting, Furniture & Floor Lamps | Free Shipping | Sea Freight + Local Delivery | 1–7 Business Days | 25–30 Business Days |
| Express Upgrade | High-Value Products | Please contact customer service for shipping costs | Priority Air Freight | 1–7 Business Days | 10–15 Business Days |
| Custom Products | Custom Lighting | Please contact customer service for shipping costs | Air or Sea Freight | 1–15 Business Days | 10–30 Business Days |
4. Shipping Zones & Eligible Countries
We are proud to offer shipping to a wide network of international destinations:
- Standard Small Parcel: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand
- Large Item Shipping: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Austria, Switzerland, Australia, New Zealand
- Express Upgrade & Custom Products: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Austria, Switzerland, Australia, New Zealand
Note: Delivery times are estimates and may vary slightly due to customs clearance processes, extreme weather conditions, or peak seasonal demand beyond our control.
5. Order Tracking
- Tracking Issuance: Once your order has been dispatched, a tracking number will be sent directly to your email.
- Tracking Updates: You can track your shipment directly through the carrier’s website. Please allow up to 48 hours for the carrier's system to update the latest status.
- Missing Tracking: If you have not received tracking information within 3 business days of your expected processing window, please contact support@mylamphub.com.
6. Customs Duties, Taxes & Import Fees
Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. Any such charges assessed by customs at the time of import are the responsibility of the customer unless otherwise stated at checkout.
7. Holiday & Peak Season Notice
Our fulfillment facilities observe standard public holidays, including major Chinese holidays (such as Chinese New Year, typically occurring in late January to mid-February). During these periods, production and shipping may be delayed. During major global peak seasons (e.g., Black Friday, Cyber Monday, Christmas), transit times may also extend beyond standard estimates due to high carrier volume.
8. Order Changes, Cancellations & Delivery Issues
- Changes & Cancellations: If you need to cancel your order or update your shipping address, please contact us immediately at support@mylamphub.com. Once an order has completed processing or has been handed over to the carrier, changes may no longer be possible or may incur rerouting fees.
- Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will work swiftly to resolve the issue.
- Lost Packages: If your tracking is marked as "Delivered" but you have not received your package, please reach out to our support team for assistance. We will open an investigation with the carrier on your behalf.
- Failed Delivery: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to clear customs, the customer may be responsible for return shipping costs.
9. Contact Information
If you have any questions regarding our shipping policy or need help with a current order, our team is ready to assist you.
Mylamphub Customer Support
- Email: support@mylamphub.com
- Website: https://mylamphub.com/
Business Address:
Room 468, 4th Floor, Unit 2, Building 14
No.1 Jiuhua Road, Shangcheng District
Hangzhou, Zhejiang Province, 310019
China
We aim to respond to all email inquiries within 24 business hours.